System Upgrade
From Monday 1st September 2025, Inverclyde Leisure will be moving from our current system to a brand-new platform, alongside the launch of our new IL App & Website.
Read More Below.
Booking System Upgrade
Coming 1st September 2025
From Monday 1st September 2025, Inverclyde Leisure will be moving from our current system to a brand-new platform called Gladstone Go, alongside the launch of our new IL App and website.
This change means a short-term pause in bookings, but a big long-term gain: a faster, more flexible booking system with more activities than ever before.
What’s Changing?
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We are replacing our booking system to give you a smoother, easier customer experience.
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From 1st September, all bookings will be managed through our brand-new website and IL App.
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The new system allows you to:
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Book and cancel classes quickly
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View timetables at a glance
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Manage your membership in one place
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Use Live QR codes on your phone for centre entry
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Important Dates
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Until Sunday 31st August – Bookings continue as normal on our current system.
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From Monday 18th August – One Life members (with 14-day booking rights) will notice they cannot see classes beyond 31st August, as the old timetable will end.
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Sunday 31st August (evening) – The old system becomes redundant for classes and activities.
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Monday 1st September (morning) – The new Gladstone system and IL App go live.
⚠️ Please note: No existing class bookings will carry over. We begin with a clean slate of classes on 1st September.
✅ However, future bookings for hires and events (functions, birthday parties, weddings, pitches, etc.) will be carried across to the new system.
What You Need to Do
- Continue booking as normal in August.
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On 1st September, download the new IL App (links will be shared here and across our channels).
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Log in using your registered email address and reset your password on first login.
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Start booking and enjoying the new features!
Accounts & Login
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Active members: Your account will transfer automatically.
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Casual / pay-as-you-go users: You’ll need to create a new account in the new system.
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Passwords: All customers will need to reset their password the first time they log in by selecting “Forgot Password”.
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Email addresses: Your existing registered email will remain your login. Please ensure your email address is correct with our team before 1st September.
New App Feature
- Book, cancel, and manage classes & activities on the go
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View timetables instantly
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Manage your membership in-app
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Push notifications for updates
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Waiting lists & alerts – join waiting lists and get notified if a space opens
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Linked accounts – we’ll soon make it easier for parents to link memberships and children’s lessons into one account
Memberships & Lessons
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Swim, Skate, and Climb Academies – all progress, bookings, and membership details will transfer to the new system. You don’t need to take any action – everything will carry over automatically.
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Parents and linked accounts – this won’t be available from day one, but we’ll contact you once linking is enabled.
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Block and group bookings – these will transfer across as normal.
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✅ Important: Members do not need to make any changes to their membership or Direct Debit. Please continue as normal – everything will transfer into the new system.
Payments
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Direct Debit – No changes. Payments will be collected on or as close to 1st September and again on 15th September, depending on your chosen collection date.
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New payment option – We’re introducing Recurring Card Payments for memberships, giving you greater flexibility and removing prorated charges should you wish.
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Failed payments – You’ll be notified if a payment fails, and our team will be in touch to support you.
FAQs
Will my membership change?
No – only the booking system is changing. Your membership remains the same.
Do I need to set up a new account?
If you are an active member, your account will transfer. Casual / pay-as-you-go users will need to create a new account.
Do I need to reset my password?
Yes – use “Forgot Password” with your registered email address the first time you log in.
Will my old bookings carry over?
Classes: No – we start fresh on 1st September.
Hires, pitches, events: Yes – these will transfer to the new system.
How do I access centres?
You can still use your membership card. The new IL App will also provide Live QR codes for entry.
What happens with lessons?
All Swim, Skate, and Climb Academy progress and bookings transfer automatically.
What about linked accounts for parents and children?
This feature will be introduced after 1st September – we’ll contact you with details.
Do I need to worry about payments?
No – Direct Debits continue as normal. Recurring Card Payments will be available as a new option.
Please let fill out the form with any questions and our team will be in touch.
