We are committed to providing excellent service to all our customers as well as an enjoyable, affordable and satisfying experience every time you visit one of our many facilities. We encourage all of our team to exceed expectations by delivering a service that will ensure that you come back again and again, and recommend us to your friends and family.
If you feel that our staff member(s) have exceeded your expectations, why not nominate a person for a Wow! Award. It’s easy to do, just complete the nomination form below, or you can collect a form from any of our centres, complete it at your leisure and return to us using the freepost address on the leaflet.
The nomination has to be something that makes people go WOW! due to first class customer service. It should be about a recent experience not something that took place a year ago and also a genuine customer experience something that has happened to you or your family personally.
This unique and exciting award programme will help us to deliver customer service by recognising any member of our team when they have gone above and beyond their normal duties to help a customer.
Your feedback is very valuable to us and we thank you in advance for taking the time to complete.